Tips For Group Buy Hosts And Collection Point Representatives
Suppose you are interested in making additional income Singapore through group buying products. In that case, you need to be aware of your roles and responsibilities as well as what it takes to become a successful host.
As a host, you handle all the details associated with group buying. For example, you set up payment from customers and order delivery when the minimum number of orders has been reached. You also send a confirmation email to group buyers once you’ve got your maximum number of orders and take care of any returns or exchanges that might be needed.
Don’t worry about knowing everything from the start. Instead, try to pick up the ropes as you go along. Of course, there’s always room for improvement. But, through experience, you’ll get better at your job and improve with each subsequent group buy. To get you started, take note of these steps:
Be organised and put effort into planning.
To be a successful group buy host or collection point representative, you need to know what you’re doing. The organisation is a critical component of any successful group buy. Therefore, it is essential to plan your purchase right from the beginning, starting with establishing the offer you will give to potential buyers.
As the group buys host, it is your responsibility to keep track of all the orders and collect payment. There are many ways to do this, but the easiest way is through an online form. There are many different options, such as Google Forms and Survey Monkey, but if you prefer more user-friendly with a more accessible interface that can be customised according to your needs, check out Typeform.
A spreadsheet commonly has a column for the names, contact details, order details, and payment method. Keeping an accurate record ensures proper accountability between you, the collection point representative, and the buyers in case anything goes wrong.
Set up several channels for updates and inquiries on their orders
Communicate with your buyers. Ensure they know any changes in the timeline, errors in their orders, or delays at the warehouse/drop-ship point. You can use single or multiple channels to ensure they are informed. For example, messaging apps like Telegram group or Whatsapp are some of the most convenient options.
This way, all the contact info is in one place, and it’s easy for anyone to see who has received their orders or needs help with theirs. You can also add notes and reminders of important dates so that everyone can be easily updated on new developments.
Once you’ve set up your communication channels, you need to make sure to answer their questions. People will ask questions about tracking numbers, delivery times, customs fees, etc. If you don’t know the answer, then find out! This is part of being a responsible host/representative. Don’t just give people an “I don’t know” response not unless you want buyers to gain trust and promote transparency.
Give customers multiple opportunities to join your group buy by posting on social media, emailing, and texting.
After signing up to be a group buy host, be sure to advertise it across all of your social media channels. Posting on social media is a great way to get the word out about your group buy in this digital age. Doing so allows people to share the news with their friends, who in turn can share it with their friends, and so on. This will help you reach more people and grow your group buy faster. Who doesn’t enjoy a fantastic discount on unsold inventory?
Be Reasonable with your Timelines.
Being a group buy host is not an easy task. You have to take on the responsibilities of being a representative for others. The most important thing you need to do is to be able to manage your and other people’s expectations. Use common sense when deciding on the timeline and what you can promise within that timeline to your buyers. It is better to delay than overpromising and under-deliver.
Understand that there will be delays, mishaps but don’t let them get under your skin. Of course, you will make mistakes, but that’s part of learning and growing as a person. So don’t fret too much about it, and take responsibility for your actions when needed.
Prepare good photos and product descriptions.
If you’re all too familiar with online shopping on a surplus food deals app, then you’ve probably come across an online grocery retailer that lacks in the presentation department. Their products only have a few sample photos, and the description is only a few sentences, making it difficult for customers to understand the consequences.
As with any online purchase, buyers need to feel secure in their investments, especially when they’re groceries. Therefore, they need to know every vital information about a particular product to achieve that. The typical considerations are: a clear and precise product title; multiple, bright, and clear photos of the product in different angles; a detailed description which includes specifications like size, weight, variant, etc.; diagrams or videos about the product are also good; charges from product price down to the shipping fee is vital as well.
While you can go about collecting all this necessary information by yourself, why not become a group buy host for a company that has already collated what you need?
Choose a Company with a Good Standing
When looking for a group buy company to work with, choose those in the business for quite some time. While newer companies offer good service and products, it’s still safer to work with those that have been around for a long time. In addition, they are more established, which means they will be able to pay you promptly for your efforts.
In summary, you can be a successful group buy host or collection point representative if you manage your tasks well, stay organised and maintain good relationships with others. It is essential to have clear boundaries regarding job responsibilities to maximise productivity and avoid conflicts. No one is perfect when starting, but with these tips, you should be well on your way to enjoying a lucrative business venture as a group buy host or collection point rep.
Being a collection point representative means ensuring that the group buy success for all members. In addition, it means spending time to help guide the host and buyers through the process, answering any questions and guiding them along the way.
TreeDots has been in the business since 2018, and from Singapore, we have expanded operations to Malaysia. While COVID restrictions continue to affect our daily lives, group buying is gaining traction with its convenience compared to physical supermarkets. So why not go a step further and become a collection point host with someone reliable and knowledgeable? Aside from the volume deals, you are sure to enjoy extra discounts from deliveries and more. So what are you waiting for? Sign up to be a collection point host with us today and cash in on additional benefits!